Barlborough, Chesterfield, S43 4TS
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Affecting System - All Nodes
Dear Customer,
We are writing to let you know that we are currently experiencing localized network issues in your area that may be impacting your internet speeds and connection stability today.
Our technical teams have identified external signal interference in the area, likely caused by local radar equipment or other high-frequency devices nearby. This interference is colliding with our network signals, which is unfortunately causing intermittent drops in connectivity and slower-than-usual speeds for some of our customers.
Please rest assured that our engineering teams are actively monitoring the situation and working to mitigate the impact. Because this interference originates from external equipment, we are also collaborating with local regulatory bodies to pinpoint and resolve the source of the conflict as quickly as possible.
While we work on a permanent fix, here are a few quick troubleshooting steps that might help improve your connection right now:
Restart your router: Unplug your router for 30 seconds and plug it back in. This can sometimes force your device to automatically switch to a clearer, less congested channel.
Switch to a 5GHz Wi-Fi band: If your router has both 2.4GHz and 5GHz options, try connecting to the 5GHz band, as it is often less susceptible to certain types of everyday device interference.
Note: You do not need to call in to report this issue. We are already on it and will automatically update you as soon as the signal stabilizes.
We sincerely apologize for the inconvenience this is causing to your day, and we appreciate your patience while we get everything back up to full speed.
Warm regards,
Dot WiFi Services
UPDATE @ 29.05.2026 @ 06:51 - We are seeing this morning better connectivity throughout the park, we will continue to monitor this all day.
Affecting System - Node 1 - Velvet
We have an issue down from Velet area causing a few customers to have disconnected.
This is because this node has dropped offline.
We are trying to resolve with the caravan owner, looking to be a power problem of some kind.
Keep checking here for updates.
We have found the source of the issue. Service should be restored in 15 minutes
Node now operational again as of 16:04.
Affecting System - Node 2
We are investigating an issue with Node2. Please bare with us.
We will be changing all frequencies shortly in this area to try and sort this issue.
This should all be resolved now. Any further problems please let us know.
Affecting System - System 1
We are aware of issues on park down the bottom area of Yellowhammer. One of our PTP links isn't happy. We are attending site to replace this and make a few configuration changes.
Customers on Velvet, Turnstone and the bottom of Yellowhammer may experiance slow speeds till this is resolved.
Apologies for any inconveniance caused.
